A packaging solutions company seeks to scale its operations while preserving its core commitment to a customer-centric approach.

Solution:

• Operational Resilience:   Shifted from vertical to horizontal team structures, eliminating single points of failure and enhancing cross-functional collaboration
• Proactive Ownership:   Incentivized teams to transition from a reactive to a proactive approach, fostering accountability and continuous improvement.
• Supplier Optimization:   Implemented a performance-based alignment system for suppliers and vendors, ensuring consistent service levels for customers.

Impact:

• Operational Efficiency:   Reduced quote turnaround time from 5 days to 2 days, accelerating response times and decision-making.
• Service Reliability:   Enabled distributed ownership, minimizing disruptions and ensuring seamless operations even in the absence of key personnel.
• Customer Satisfaction:   Enhanced service levels and responsiveness, leading to improved customer satisfaction and retention.